Shipping policy

Effective Date: 19 June 2026

At Manisha Collection, we aim to process and deliver every order safely and within the estimated delivery timeline. This Shipping Policy explains our order processing, shipping, delivery and related procedures. It is intended to operate consistently with applicable Indian consumer-protection and e-commerce requirements. Consumer Affairs

1. Business Information

Trade Name: Manisha Collection
Legal Name: SALMAN
Business Type: Proprietorship
GSTIN: 36SGGPS0493M1ZC

Registered Business Address:
Floor No. 2, Building No. 3,
Salman, Adilabad Bypass,
Dasnapur, Adilabad,
Telangana – 504001, India.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful order confirmation/payment.

Processing may take additional time during:

  • Sales and promotional periods
  • High order volumes
  • Public holidays
  • Technical or operational issues
  • Other unforeseen circumstances

Orders are normally dispatched only after the required order verification and processing have been completed.

3. Shipping & Delivery Time

After dispatch, the estimated delivery time is generally 3–7 business days.

Delivery time may vary depending on:

  • Delivery location
  • Courier availability
  • PIN-code serviceability
  • Weather conditions
  • Public holidays
  • Transportation conditions
  • Remote-area delivery
  • Other circumstances beyond our reasonable control

The stated delivery period is an estimated timeframe and not a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated to the customer before the order is completed.

Shipping charges may vary depending on factors such as:

  • Delivery location
  • Order value
  • Product type
  • Package size or weight
  • Applicable promotional offers

5. Delivery Locations

We aim to provide delivery across India through available courier and logistics partners.

Delivery is subject to courier serviceability for the customer's PIN code.

If a particular location is not serviceable, we may contact the customer regarding an alternative arrangement or cancel the order and process any applicable refund.

6. Tracking Information

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Tracking information can be used to check the shipment's current delivery status through the applicable courier/logistics provider.

Tracking updates may sometimes take time to appear after dispatch.

7. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances such as:

  • Courier or logistics delays
  • Severe weather
  • Transportation disruptions
  • Public holidays
  • Natural events
  • Incorrect or incomplete address information
  • High shipment volumes
  • Other circumstances outside our reasonable control

If an order is significantly delayed, customers may contact us through the customer-support/contact details provided on our website.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name
  • House/building number
  • Street/locality
  • City/town
  • State
  • PIN code
  • Required contact information

Manisha Collection may not be responsible for delays, failed delivery or additional courier charges resulting from incorrect or incomplete information provided by the customer.

9. Failed Delivery Attempts

The courier partner may make delivery attempts according to its operational procedures.

Customers should ensure that someone is available to receive the package where required.

If a shipment is returned to the sender because of repeated failed delivery attempts, incorrect address information, refusal of delivery or other customer-related reasons, additional shipping/return arrangements may apply.

10. Damaged or Tampered Package

If the package appears visibly damaged, opened or tampered with at the time of delivery, customers should, where reasonably possible:

  1. Take photographs or videos of the package before opening it.
  2. Report the issue to Manisha Collection promptly.
  3. Keep the package and product safely until the matter is resolved.
  4. Provide order details and supporting evidence if requested.

For damaged or defective products, please also refer to our Return & Refund Policy.

11. Wrong, Missing or Incorrect Product

If you receive:

  • A wrong product
  • A missing product
  • A different size/colour/variant
  • A materially different product

please contact us as soon as possible.

We may request photographs, videos, packaging details and order information for verification.

After verification, an appropriate replacement, refund or other resolution may be provided in accordance with our Return & Refund Policy and applicable law.

12. Cancellation After Dispatch

If you want to cancel an order, please contact us as soon as possible.

Cancellation may generally be possible before dispatch.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed after delivery.

13. Courier and Logistics Partners

Manisha Collection may use independent third-party courier and logistics providers for order delivery.

Delivery schedules, tracking updates and delivery attempts may therefore depend partly on the courier provider's systems and operational procedures.

14. Shipping During Holidays and Sales

During major sales, promotional events, festivals and public holidays, order processing and delivery may take longer than the standard estimated timeframe.

Customers are advised to consider possible delays when placing time-sensitive orders.

15. Return and Refund

Shipping-related issues involving damaged, defective, incorrect or materially different products will be handled according to our Return & Refund Policy.

For complete information about eligibility, returns, replacements and refunds, please review our Return & Refund Policy.

16. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or waive any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

17. Policy Updates

Manisha Collection may update this Shipping Policy from time to time to reflect changes in our shipping procedures, courier arrangements, services or applicable legal requirements.

The updated version will be published on our website with the revised effective date where appropriate.

18. Contact Us

For questions regarding shipping, delivery, tracking, delayed orders, damaged packages or other shipping-related matters, please contact Manisha Collection through the customer-support/contact details provided on our website.

Manisha Collection
Legal Name: SALMAN
GSTIN: 36SGGPS0493M1ZC
Business Type: Proprietorship

Registered Address:
Floor No. 2, Building No. 3,
Salman, Adilabad Bypass,
Dasnapur, Adilabad,
Telangana – 504001, India.